RT

RT ("Request Tracker") is a ticketing system. We run version 4.4.3. It's available at rt.cluster.earlham.edu.

This is our preferred way to manage projects.

Create a ticket

The "Quick ticket creation" option seems to work fine for a simple ticket.

Add an RT user

This section will be deprecated if we add an extension for LDAP.

• 1. ssh to hopper

 2. #sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n

• 3. In that file find the line containing $ldap_user_filter
• 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(|(uid=aakhoja15))'
• 5. Save the file and quit
• 6. Now you need to restart apache for the changes to take effect:

    #service httpd restart