RT

From Earlham CS Department
Revision as of 14:26, 9 October 2019 by Dkvart17 (talk | contribs) (→‎Add an RT user)
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RT ("Request Tracker") is a ticketing system. We run version 4.4.3. It's available at rt.cluster.earlham.edu.

This is our preferred way to manage projects.

Create a ticket

The "Quick ticket creation" option seems to work fine for a simple ticket.

Claim a ticket

Mark a ticket as resolved

See old tickets

Add an RT user

This section will be deprecated if we add an extension for LDAP.

1. ssh to hopper 2.

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