Difference between revisions of "RT"
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(→Add an RT user) |
(→Add an RT user) |
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* 1. ssh to hopper | * 1. ssh to hopper | ||
| − | * 2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n | + | * 2. #sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n |
* 3. In that file find the line containing $ldap_user_filter | * 3. In that file find the line containing $ldap_user_filter | ||
* 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(|(uid=aakhoja15))' | * 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(|(uid=aakhoja15))' | ||
Revision as of 20:32, 9 October 2019
RT ("Request Tracker") is a ticketing system. We run version 4.4.3. It's available at rt.cluster.earlham.edu.
This is our preferred way to manage projects.
Contents
Create a ticket
The "Quick ticket creation" option seems to work fine for a simple ticket.
Claim a ticket
Mark a ticket as resolved
See old tickets
Add an RT user
This section will be deprecated if we add an extension for LDAP.
- 1. ssh to hopper
- 2. #sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n
- 3. In that file find the line containing $ldap_user_filter
- 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(|(uid=aakhoja15))'
- 5. Save the file and quit
- 6. Now you need to restart apache for the changes to take effect:
#service httpd restart
