RT - Revision history

Dkvart17: /* Add an RT user */

2019-10-10T00:32:10Z

Add an RT user

← Older revision		Revision as of 00:32, 10 October 2019
Line 18:		Line 18:

	* 1. ssh to hopper		* 1. ssh to hopper
	* 2. #sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n		2. #sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n
	* 3. In that file find the line containing $ldap_user_filter		* 3. In that file find the line containing $ldap_user_filter
	* 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'		* 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'

Dkvart17: /* Add an RT user */

2019-10-10T00:32:03Z

Add an RT user

← Older revision		Revision as of 00:32, 10 October 2019
Line 18:		Line 18:

	* 1. ssh to hopper		* 1. ssh to hopper
	* 2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n		* 2. #sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n
	* 3. In that file find the line containing $ldap_user_filter		* 3. In that file find the line containing $ldap_user_filter
	* 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'		* 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'

Dkvart17: /* Add an RT user */

2019-10-10T00:31:45Z

Add an RT user

← Older revision		Revision as of 00:31, 10 October 2019
Line 23:		Line 23:
	* 5. Save the file and quit		* 5. Save the file and quit
	* 6. Now you need to restart apache for the changes to take effect:		* 6. Now you need to restart apache for the changes to take effect:
	# # service httpd restart		#service httpd restart

Dkvart17: /* Add an RT user */

2019-10-10T00:31:33Z

Add an RT user

← Older revision		Revision as of 00:31, 10 October 2019
Line 23:		Line 23:
	* 5. Save the file and quit		* 5. Save the file and quit
	* 6. Now you need to restart apache for the changes to take effect:		* 6. Now you need to restart apache for the changes to take effect:
	## service httpd restart		# # service httpd restart

Dkvart17: /* Add an RT user */

2019-10-10T00:31:26Z

Add an RT user

← Older revision		Revision as of 00:31, 10 October 2019
Line 23:		Line 23:
	* 5. Save the file and quit		* 5. Save the file and quit
	* 6. Now you need to restart apache for the changes to take effect:		* 6. Now you need to restart apache for the changes to take effect:
	* # service httpd restart		## service httpd restart

Dkvart17: /* Add an RT user */

2019-10-10T00:31:03Z

Add an RT user

← Older revision		Revision as of 00:31, 10 October 2019
Line 17:		Line 17:
	This section will be deprecated if we add an extension for LDAP.		This section will be deprecated if we add an extension for LDAP.

	1. ssh to hopper		* 1. ssh to hopper
	2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n		* 2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n
	3. In that file find the line containing $ldap_user_filter		* 3. In that file find the line containing $ldap_user_filter
	4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'		* 4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'
	5. Save the file and quit		* 5. Save the file and quit
	6. Now you need to restart apache for the changes to take effect:		* 6. Now you need to restart apache for the changes to take effect:
	# service httpd restart		* # service httpd restart

Dkvart17 at 19:36, 9 October 2019

2019-10-09T19:36:01Z

← Older revision		Revision as of 19:36, 9 October 2019
Line 18:		Line 18:

	1. ssh to hopper		1. ssh to hopper
	2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm		2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm/n
	3. In that file find the line containing $ldap_user_filter		3. In that file find the line containing $ldap_user_filter
	4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'		4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'

Dkvart17: /* Add an RT user */

2019-10-09T19:35:45Z

Add an RT user

← Older revision		Revision as of 19:35, 9 October 2019
Line 18:		Line 18:

	1. ssh to hopper		1. ssh to hopper
	2.		2. # sudo nano /opt/rt4/etc/RT_SiteConfig.pm
			3. In that file find the line containing $ldap_user_filter
			4. Inside the assignment statement add another username with the format(uid=username). Ex: $ldap_user_filter = '(\|(uid=aakhoja15))'
			5. Save the file and quit
			6. Now you need to restart apache for the changes to take effect:
			# service httpd restart

Dkvart17: /* Add an RT user */

2019-10-09T19:26:59Z

Add an RT user

← Older revision		Revision as of 19:26, 9 October 2019
Line 16:		Line 16:

	This section will be deprecated if we add an extension for LDAP.		This section will be deprecated if we add an extension for LDAP.

			1. ssh to hopper
			2.

Craigje: Created page with "RT ("Request Tracker") is a ticketing system. We run version 4.4.3. It's available at rt.cluster.earlham.edu. This is our preferred way to manage projects. == Create a ticke..."

2019-02-28T16:01:50Z

Created page with "RT ("Request Tracker") is a ticketing system. We run version 4.4.3. It's available at rt.cluster.earlham.edu. This is our preferred way to manage projects. == Create a ticke..."

New page

RT ("Request Tracker") is a ticketing system. We run version 4.4.3. It's available at rt.cluster.earlham.edu.

This is our preferred way to manage projects.

== Create a ticket ==

The "Quick ticket creation" option seems to work fine for a simple ticket.

== Claim a ticket ==

== Mark a ticket as resolved ==

== See old tickets ==

== Add an RT user ==

This section will be deprecated if we add an extension for LDAP.